Zaptec
All Systems Operational

About This Site

This is Zaptec's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Zaptec, don't hesitate to get in touch with us and we'll get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Zaptec Cloud Services Operational
90 days ago
99.18 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Charger backend ? Operational
90 days ago
98.36 % uptime
Today
OCPP Operational
90 days ago
98.36 % uptime
Today
Charge365 Operational
90 days ago
99.45 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal ? Operational
90 days ago
100.0 % uptime
Today
Charge authorization ? Operational
90 days ago
98.36 % uptime
Today
Websites ? Operational
90 days ago
100.0 % uptime
Today
Cellular connection ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024

No incidents reported today.

Apr 24, 2024

No incidents reported.

Apr 23, 2024
OCPP disconnections
Resolved - Restore is complete and the OCPP configuration data should be restored to all installations.
Apr 23, 22:04 CEST
Update - We are still working on restoring the OCPP connections.
Apr 23, 20:35 CEST
Update - We are still continuing to work at restoring the OCPP connections.

If you have the ability of re-setting the OCPP URL, this will also re-establish the OCPP connection.
How to do this, is well described in the first steps of this guide: https://help.zaptec.com/hc/en-001/articles/12771090871825-Connecting-your-Zaptec-Installation-to-an-OCPP-Server
Apr 23, 19:35 CEST
Update - We are continuing to work at restoring the OCPP connections.
Our aim is to restore this as soon as possible, but if you have the ability of re-setting the OCPP URL, this will re-establish the OCPP connection.
How to do this, is well described in the first steps of this guide: https://help.zaptec.com/hc/en-001/articles/12771090871825-Connecting-your-Zaptec-Installation-to-an-OCPP-Server
Apr 23, 18:22 CEST
Identified - There was a data corruption incident today that led some customers’ installations to lose the URL specifying connectivity to their OCPP central system. This led the OCPP connections to be dropped. We are currently working on restoring this data.
Apr 23, 17:50 CEST
Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

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