Housing customer service survey

Privacy notice:
We share the information you provide through this form within the organisation, to provide and improve our services to you. We will not disclose any information to other organisations unless we are required to by law, or to prevent fraud.

For further details on how your information is used, how we maintain the security of your information and your rights, including how to access information we hold on you and how to complain if you have any concerns about how your personal details are processed, please visit www.hart.gov.uk/privacy.

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* 1. Your name

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* 2. Name of case worker (if known)

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* 3. How did you initially contact us?

Phone

Other (please specify)

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* 4. Did the fact that our office was closed pose a problem?

Yes (please specify)

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* 5. How did we contact you through your application? (choice).

Phone

Text message

Other (please specify)

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* 6. How well did this way of communicating work for you?

Very poor

Poor

Good

Very good

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* 7. How easy was it for you to keep in contact your case worker?

Very hard

Hard

Easy

Very Easy

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* 8. On a scale of 1 – 4 (1 low – 4 high) How responsive were we?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 9. How have you found your experience working with your case worker remotely?

Very poor

Poor

Good

Very good

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* 10. As you did not meet with a case worker face to face, were you able to get all the answers you needed?

Yes

No (please specify what answers were missed)

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* 11. Do you feel that we could have handled your case better if the office was open?

Yes (please specify how we could have handled it better)

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* 12. Have you experienced any difficulties contacting the housing team in the last 10 months?

Yes (please specify the difficulties you have had)

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* 13. Are there any changes you feel we need to make for our service to be more accessible?

Yes (please specify the changes)

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* 14. If we assisted you (either financially or through advice only) to access private rented accommodation, please rate your experience from 1-4 (1 low – 4 high)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 15. Did you visit our website www.hart.gov.uk for information?

Yes