The men and women who are part of Europe’s new elite border force meet every morning at 9 a.m. for a video conference that is viewed on screens in countries like Greece, Croatia, Bulgaria and Albania. The Frontex officials usually discuss migration movements and human trafficking, But since the beginning of January, the internal meetings have focused primarily on low morale within the team.

"Do something at last, or soon no one will work here anymore,” one border guard warned in one of the calls. The policemen and women who regularly complain about their woes are the European Union’s first dedicated border guards. They’re part of Frontex’s standing corps.

For months now, Frontex, the EU’s border protection agency, and its head Fabrice Leggeri, have been embroiled in a series of scandals. Frontex has been accused of being involved in illegal repatriations of refugees at Europe’s external borders, workplace harassment and a possible case of fraud linked to the agency. Now the crisis has also reached the standing corps, the border management agency’s prestige project.

Frontex plans to deploy up to 10,000 border guards to the EU’s external borders in the coming years. The civil servants were promised brand new equipment and EU jobs with lavish salaries and European Commission President Ursula von der Leyen personally pushed for the creation of the standing corps. The stars of the EU flag sparkle on the sleeves of the new dark blue uniforms worn by the reserves.

The job may sound glamorous on paper, but it is anything but in the countries where the reserve guards have been deployed, like Greece, Croatia and Albania. Several officers have told DER SPIEGEL of a shortage of agency vehicles, such that expensive SUVs must be rented instead -- with officers allegedly even having to pay for gas themselves in some cases. They claim that expenses weren’t reimbursed for bureaucratic reasons, and that parts of the new uniforms were missing and had to be bought by the border guards themselves.

The officers should be out hunting down criminals and catching smugglers, but Category 1 officers, who are directly employed by Frontex, so far haven’t been allowed to carry weapons because the agency failed to provide the legal basis for doing so in time. The result is that the border guards, supposedly members of an elite European force, have to be escorted on every one of their patrols by national security forces.

When contacted by DER SPIEGEL, Frontex also said that the pandemic has created additional challenges for deploying the force, but things are back on track again. Yet the agency’s own officers don’t see it that way. It’s a "Potemkin reserve,” scoffs one. "It’s not worth it,” says another officer, who is thinking about quitting.

The establishment of the standing corps is one of the EU’s most important migration policy projects. The purpose is to control irregular immigration. But now the European Commission and the member states must stand by and watch as it becomes the focus of ridicule.

The fiasco over the standing corps has become emblematic of an agency that has been falling short of public expectations for years, and of an agency head who is accumulating more and more power but doesn't seem to know how to use it correctly.

Under Leggeri, Frontex has stumbled from one scandal to the next. Last autumn, DER SPIEGEL, together with international media partners, first reported that Frontex forces in the Aegean Sea were involved in illegal repatriations of refugees , which are called pushbacks. The Frontex Management Board is investigating the allegations and the EU Ombudsman has opened an inquiry. Leggeri himself is apparently obstructing the investigations.

In January, the European Anti-Fraud Office (OLAF) announced it had launched an investigation into Frontex. Leggeri claims that the investigators are looking into the pushback reports  and that he cannot provide any further comment. But DER SPIEGEL has found in its reporting that the accusations go much further. The investigation involves a possible case of fraud involving a service provider, allegations of workplace harassment and whether information was withheld from the agency’s fundamental rights officer, whose job is to monitor Frontex’s adherence to basic human rights laid out in EU charters, conventions and international law. Internal documents suggest that Leggeri’s entire leadership style is under scrutiny.

What happened? How could the authority charged with protecting the EU's external borders descend into such chaos? And what does it all mean for the EU’s migration policy?

DER SPIEGEL, the media organization Lighthouse Reports and the French newspaper Libération interviewed nearly a dozen current and former Frontex officials in the reporting of this story. Most insisted that their names not be mentioned in the story for fear that they could lose their jobs. Leggeri, for his part, rejected an interview request.

When combined with internal documents that DER SPIEGEL and its partners were able to view, the insiders’ reports paint a picture of an agency in turmoil.

France Télécom: How Leggeri seized power at Frontex

The headquarters of Frontex are located in an office complex in Warsaw’s Wola district, not far from the city center. For years, only a few officials worked here compiling reports on migration routes. Actual border guards were borrowed from national police forces.

But the agency has grown from a budget of just over 6 million euros in 2005 to 460 million euros in 2020. By 2027, Europe’s taxpayers will have provided 5.6 billion euros in funding to the agency.

Frontex now has its own border guards, called the standing corps, in addition to aircraft and drones that will soon be complemented by unmanned airships that will provide surveillance as they circle over the Aegean Sea. Frontex’s rise has had a lot to do with Leggeri, the man who has done more than anyone else to shape the agency.

Leggeri, 52, was born in Mulhouse, in France’s Alsace region, and speaks fluent German. He studied at the École Nationale d'Administration in Strasbourg, a university that has long produced the French elite. Starting in 2013, he worked at the Interior Ministry in Paris in the department for irregular immigration. At the time, the government advocated for Frontex’s expansion, and two years later, Leggeri was named head of the agency.

Colleagues describe Leggeri as a technocrat. At a Christmas party once, the team gathered around and he began talking with great pathos about the achievements of the "Frontex family.” But Leggeri was reading from his notepad. "It seemed like the whole things was out of his league,” recalled one audience member.

During the course of Frontex’s expansion, Leggeri tailored the agency to precisely fit his needs. He expanded his cabinet, filling many important posts with fellow French compatriots.

Frontex workers say Leggeri is on rarely seen in the hallways, and that all important decisions are made by a small inner circle. They describe him as being a control freak, with some former staffers even going so far as to call him a "dictator.” Leggeri "runs the agency like it’s a sub-prefecture,” says someone who has worked with him for a long time. "You may be able to run a French ministry that way, but not an international organization.”

Frontex staffers have taken to calling Leggeri’s cabinet "France Télécom” when the bosses aren’t around. It’s a reference to the scandal at the French telecommunications authority, which involved systematic bullying and harassment so bad that it drove a number of employees to commit suicide.

The resentment felt by many Frontex staffers is largely directed at one of Leggeri’s closest confidants: Thibauld de La Haye Jousselin. The Frenchman comes from an aristocratic family from southern France. He once worked for Bernard Carayon, a member of the French parliament, who used to be part of a far-right student union. De La Haye Jousselin is a reserve officer in the French army and has a thing for the military and uniforms. "De La Haye Jousselin is clearly on the right politically," says someone who has known him for years. Now, he serves Leggeri as the head of his cabinet.

Insiders say that de La Haye Jousselin leads with an iron fist, and that he is quick to lose his temper. Employees claim he insults people and engages in disrespectful behavior. The agency stated that Frontex has not received any official complaints about de La Haye Jousselin and also claimed that no cabinet member has been hired solely on the basis of their nationality. De La Haye Jousselin dismissed the accusations as "false and baseless.”

But the behavior of Leggeri and his cabinet chief has consequences. Dissent seems to be frowned upon. And this is likely one of the reasons internal control mechanisms at the agency are becoming less effective.

Inmaculada Arnáez has more than 20 years of experience in human rights issues. The Spanish lawyer has worked for the United Nations and the Organization for Security and Co-operation in Europe, and she has been with Frontex since 2012. As the fundamental rights officer, she is supposed to operate independently of the executive director in her job as the agency’s internal watchdog. But when Leggeri took the helm in 2015, she quickly became aware of how little concern the new leader apparently had for human rights.

Former Frontex employees report that Arnáez was left out in the cold. "We felt like Leggeri just bypassed her.” They claim that human rights had never been his priority.

The final break between Leggeri and Arnáez came when the European Parliament granted the fundamental rights commissioner more powers in 2019. Arnáez was to be assisted by 40 human rights observers, which would have enabled her office to conduct its own investigations at Europe’s external borders. Apparently that was unthinkable for Leggeri.

On Nov. 19, 2019, just as Arnáez was returning from an extended illness, the Frontex chief publicly advertised her position. In doing so, Leggeri had also bypassed the Frontex Management Board, since such a job posting requires the board’s approval. He had informed Arnáez only a short time before. In a written assessment obtained by DER SPIEGEL, the European Commission states that Leggeri’s move had been "plain and simply unlawful” and "could be considered as an attempt to discredit or weaken” Arnáez.

The Commission forced Leggeri to withdraw the job posting. But the Frontex chief didn’t give up. He claimed Arnáez had to be replaced because she doesn't have enough management experience to lead 40 employees.

It seems likely, though, that the Frontex chief was mainly bothered by Arnáez because of her advocacy for human rights. Arnáez has repeatedly warned Leggeri against breaking the law. Colleagues say that she believed in the power of her reports. She regularly informed Leggeri about human rights violations in the Aegean Sea and recommended that he abandon the mission in Hungary, where Prime Minister Viktor Orbán legalized pushbacks in 2016.

Leggeri ignored the fundamental rights officer’s reports and continued the operation in the Aegean Sea. He only withdrew his officers from Hungary a few weeks ago after a ruling by the European Court of Justice forced him to do so. When contacted for comment, Leggeri stated that he had always valued working together with Arnáez. He added that management experience is needed in the post because of the sharp increase in the budget.

Leggeri still hasn’t hired the 40 human rights monitors to this day. When grilled by the European Parliament, Leggeri blamed the European Commission for the delays. European Commissioner for Home Affairs Ylva Johansson, who is responsible for the portfolio that includes Frontex, then accused him of having misled parliament.

Arnáez has been on medical leave again since last March. The Frontex Management Board replaced her on an interim basis with Annegret Kohler, a German national who had previously worked in Leggeri's cabinet. "It’s a clear conflict of interest,” says a Frontex official.

The Pushback Affair: How Frontex Covered Up Human Rights Violations

The walls of the Frontex Situation Centre are covered in monitors, with surveillance planes and satellites transmitting real-time images from border regions. From their desks, Frontex officers can closely monitor events taking place on the edges of Europe. "You can see how many people are sitting in a refugee boat," says someone who knows the room well.

A collection of images that appeared on screens here on the night of April 18-19, 2020, continue to occupy members of European Parliament until today. They come from a Frontex surveillance plane flying over the Aegean, according to several internal Frontex reports that DER SPIEGEL has obtained.

Shortly before midnight, Greek border patrol officers intercepted a rubber dinghy just north of the island of Lesbos and transferred the 20 to 30 refugees onboard their ship. According to prevailing law, they should have then brought the asylum-seekers to Lesbos, where they could apply for asylum. Instead, though, they put the refugees back into the dinghy and then towed them back toward Turkey.

Greek officials in the coordination center in Piraeus ordered the Frontex pilots to change course away from the dinghy. The Frontex team leader asked if there was a particular reason for the change in course. "Negative," came the response from the Greeks.

At 3:15 a.m., the Frontex plane began running low on fuel. The pilot took one last image, which showed the refugees alone at sea, a few hundred meters from the Turkish coast. No Turkish units were in the area, the pilot reported. The dinghy, he reported, had no motor and the Greek Coast Guard had sailed off. The refugees, including four children, were only rescued the next morning at 6:52 a.m. by the Turkish Navy.

The Greek Coast Guard has been systematically conducting pushbacks for several months. They stop refugee boats in Greek territorial waters and sometimes destroy their motors before then towing them back toward Turkey. "Aggressive surveillance," is the official term the government in Athens has come up with to describe the practice. In fact, it is illegal.

Frontex regulations require Leggeri to suspend missions when he learns of rights violations of a serious nature or that are likely to persist. His forces, after all, are supposed to protect human rights. But Leggeri insists that he has no reliable information about pushbacks in his possession – despite the fact that DER SPIEGEL and its reporting partners have exhaustively documented how Frontex units were nearby during at least seven illegal pushback operations.

During their operations, Frontex personnel are under the command of Greek border officials. Already last March, a Greek liaison officer ordered a Danish Frontex unit to abandon a group of intercepted refugees at sea, according to internal emails that DER SPIEGEL has reviewed. Nevertheless, Frontex decided nothing was wrong and closed the matter within a day. Later, in testimony he delivered before the European Parliament, Leggeri claimed the incident had merely been a misunderstanding.

The pushback that took place off Lesbos in the night of April 18-19 was exhaustively documented by Frontex officers themselves. There is a strong belief "that presented facts support an allegation of possible violation of Fundamental Rights or international protection obligations such as the principle of non-refoulement," reads an internal Frontex report that DER SPIEGEL has obtained.

The case was apparently so sensitive that Leggeri took personal control over the investigation and did not, as was standard procedure, delegate it to his Fundamental Rights Officer. On May 8, he wrote to Ioannis Plakiotakis, the Greek minister of maritime affairs, a letter that DER SPIEGEL has obtained. In it, Leggeri voiced his concern and requested an internal investigation. The observance of human rights, particularly the principle of non-refoulement, is an "ultimate requirement" of the Frontex mission, he wrote.

The answer from the Greek government is a smorgasbord of attempts to explain it away. Migration flows in the Aegean represent a "hybrid nature threat," the response reads. Because of the corona crisis, it continues, it is more important than ever to prevent illegal border crossings and none of the migrants had requested asylum. According to an initial assessment by Greek officials, the letter claims, none of those on board were in particular need of protection.

Legal experts see the Greek response as worthless. "The Greek Coast Guard without a doubt committed a human rights violation in the case," says Dana Schmalz, an international law expert with the Max Planck Institute in Heidelberg. From her perspective, it is a clear case of an illegal pushback. It is impossible, she says, to determine if someone needs protection or if they are faced with danger back in Turkey on board a rickety dinghy. Individual proceedings conducted on land are necessary to make such a determination, she says. Furthermore, she continues, the Greek Coast Guard put the migrants' lives in danger by abandoning them at sea in a dinghy without a motor.

But Leggeri was satisfied with the report. The verdict: There was no pushback, there were no human rights violations. The head of Frontex silently buried the incident. "There have been several occasions when Leggeri has not provided us with adequate information," says Tineke Strik, a member of European Parliament from the Netherlands.

When reached for comment, Frontex said the Greek government had not ascertained any human rights violations. The agency has to rely on national authorities to investigate such incidents, Frontex insisted, since it is not authorized to undertake such investigations itself.

Frontex officials are actually required to report incidents where they suspect that human rights violations may have occurred, so-called "Serious Incident Reports." But such reports are hardly ever written. For years, Frontex officials have followed the example of their boss Leggeri: When in doubt, keep quiet.

Insiders describe the rules as a kind of omertà, a code of silence. Hardly anyone is willing to risk their career or cause problems for their host country. In one case, an official even tried to prevent a Swedish colleague from submitting a Serious Incident Report, the head of Swedish border control told the Frontex Management Board.

A German federal police officer is one of the few willing to dissent, though he has asked that we not publish his real name. On Nov. 28, 2020, his first day on a Frontex mission on the Greek island of Samos, an article from DER SPIEGEL popped up on his mobile phone. The story was about the Uckermark, the ship on which he was scheduled to serve that very evening. The article reported that the Germans had stopped a refugee boat on August 10 and handed it over to the Greek Coast Guard, which then proceeded to abandon the refugees at sea.

The federal policeman went to his commanding officer and said he couldn't participate in such operations and essentially said he didn't want to be an accessory to any legal transgressions. Later, he sent an explanation around to his comrades via WhatsApp: "I have decided for me personally that I cannot tolerate the measures taken by the Greeks and certainly cannot support them."

His commanding officer responded a few minutes later: "The fact is that our actions are legal! Covered by the Frontex mandate." He apparently was referring to the requirement to obey orders from the Greek Coast Guard.

The German Federal Police does not contradict the man's account, but when contacted, the force denied having taken part in any legal violations. The policeman himself, however, had a different view of the situation. He refused to take part in the mission, preferring instead to stay on land. He says he will never again volunteer to take part in a Frontex mission.

Dodgy Business: How Leggeri Landed in the Sights of the European Anti-Fraud Office

The European Anti-Fraud Office (OLAF) always gets involved when there are suspicions that EU financial interests have been violated. And recently, OLAF opened an investigation into Frontex. On Dec. 7, OLAF officials searched Frontex headquarters in Warsaw, including the offices belonging to Leggeri and to Head of Cabinet Thibauld de La Haye Jousselin.

Leggeri has yet to comment publicly on the investigation. According to members of the German parliament, the Bundestag, Leggeri testified before the Committee on Internal Affairs in January in Berlin and said that the inquiry had to do with the pushback accusations and that he couldn't say any more. That, though, is at best only half true.

DER SPIEGEL has learned that the investigation has a much broader scope than that. For weeks, OLAF officials have been summoning witnesses and interrogating Frontex staff members.

One focus of the investigation is apparently a possible case of fraud. A Polish IT company sold the agency a business software solution that cost hundreds of thousands of euros, in part for the training of border guards. Frontex employees complained to their superiors, however, that the software didn't work well. But the agency nevertheless paid most of the negotiated purchase price. According to documentation DER SPEIGEL has seen, employees informed management in 2018 that the inconsistencies in the case could amount to fraud.