BT Group announced in 2017 that the PSTN (Public Switched Telephone Network) would be closed down in 2025.

As Wholesale Line Rental (WLR) relies on the PSTN, that means Openreach will no longer offer or support WLR products (that enable own-brand phone service on our network using our copper cables and networking equipment) by the end of 2025, as we move to new digital, internet-based (All IP) services such as FTTP, SOGfast and SOGEA.

We stopped selling new WLR across the UK on 5 September 2023. And as we continue our full fibre roll out, we’re also winding down the range of copper-based services we supply.

The following Openreach products will therefore be withdrawn as part of WLR withdrawal:

This is an exciting challenge and it’s vital to understand the impact of the digital upgrade on your business.

To help us prepare for the digital upgrade we’ve stopped selling WLR phone lines to new customers across the UK since September 2023.  In addition, as part of our FTTP Priority Exchange Stop Sell, we have issued notice where exchange areas have reached 75% ultrafast coverage, meaning that FTTP has become the main available product for CPs to consume in these locations. For more information on stop sells, please follow the link here.

We’re also working closely with CPs and industry bodies to build an inventory of line connections to determine the impact on end customers and collectively work through any migration challenges. This is where we really need your help and insight – and that’s why we’ve set up working groups to help gather this knowledge. By working together, we can deliver the best outcomes for industry and end customers.

To receive invites to our working group meetings, please follow the link here to register for our Newsletter and Future Events Subscription.  

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