Microsoft Copilot for Service
Modernize your contact center with a copilot designed for service. Copilot for Service includes Copilot for Microsoft 365 and extends your existing contact center with generative AI to enhance service experiences and boost agent productivity.
Tap into your data, wherever it resides
Enable generative AI-powered conversations across all your data with out-of-the-box integrations for trusted websites, knowledge base articles, and popular CRM and contact center systems.
Increase agent productivity with tools in the flow of work
Accelerate onboarding and case resolution, improve efficiency, and automate tasks with a copilot for agents docked in the tools they use every day.
Create a solution tailored to your contact center
Configure and customize Copilot for Service to meet your unique needs.
Fuel generative AI-powered conversations
Connect to all your data—including CRM, contact center systems, and other sources—to enable AI-powered conversations without replacing your existing solution.
- Use out-of-the-box integrations with services such as Salesforce, ServiceNow, and Zendesk along with your existing website, files, and other data sources.Get up and running right away, accelerating time to production by reducing integration and development efforts.Easily configure Copilot for Service to meet your needs, and further extend your copilots to unique requirements with Microsoft Copilot Studio.
Enhance agent productivity in the tools they use every day
Help agents be more productive and better serve customers with a copilot available where your agents work—such as Microsoft 365 apps, CRM services, and other tools.
- With Microsoft Copilot for Microsoft 365 included, enable agents to access Copilot in Outlook and Copilot in Teams to summarize cases, update CRM records, and draft emails.Empower agents to respond to customers with generative AI-powered answers from knowledge base articles, documentation, agent handbooks, and other sources.Deliver a copilot to agents in tools they already use such as Salesforce, ServiceNow, and Zendesk.
Pricing
Microsoft Copilot for Service pricing
(Annual commitment)
The version of Microsoft 365 is not available in your country/region. Visit Microsoft Store to find out which versions of Microsoft 365 are available in your country/region.
Modernize your existing contact center with generative AI.
- Copilot for Microsoft 365 is included for integration with Teams and other Microsoft 365 apps.
- Customers who already have Copilot for Microsoft 365 licenses can purchase Copilot for Service for an additional $20 per user per month.
A product license for Microsoft 365 E3 or E5, Microsoft 365 Business Standard or Premium, or Office E3 or E5 is required.
NEXT STEPS
Experience Copilot in Dynamics 365 Customer Service
Explore new copilot capabilities and product enhancements in Dynamics 365 Customer Service.
Use AI for your entire business
Increase productivity with AI capabilities built into Microsoft tools and services.
Implementation and support
Documentation
See how to get started using Copilot for Service in your organization.
Community
Connect with and learn from experts and peers.
Support
Find Copilot for Service help and learning content for employees.
[1] Prices shown are for marketing purposes only and may not reflect the actual list price due to currency, country, and regional variant factors. Your actual price will be reflected in the checkout.