Network Rail High Speed’s Post

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Customer safety is our priority and one place we're always focussed on is escalators. You may be in hurry, it may be the fastest route, but it's not safe to carry luggage or pushchairs on an escalator. So, in St Pancras International today we've been testing an idea with Hack Partners- would a visual/audio message prompt someone approaching an escalator to use the lift instead? It's a quick and simple test, but it's going to give us lots of real-world data, really fast. That data will improve our understanding of how our escalators are being used and help us keep our customers safe. #NRHS #highspeedrail #innovation

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This will be interesting to follow and see the results. Escalator accidents with luggage /wheelchairs are just too frequent and painful. More does need to be done.

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Rebecca Pursey ChPP

Senior Project Manager at Arcadis

2y

Great afternoon testing this idea and how a few hours can make a big impact on customers safety. Thanks to Hack Partners for facilitating.

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Lee Parlett

Senior Programme Manager Safety at Network Rail Anglia Route

2y

Great to see this idea so quickly tested.

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Something like this would be good to try at Edinburgh Waverley Station?

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David Smith, MBA

Senior Programme Manager / Coach / Mentor / Volunteer/ Mental Heath Champion

2y
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