About
Jorij Abraham has been part of the international eCommerce community since 1997. He has been manager e-commerce at Bijenkorf (an upmarket department store chain), TUI (Europe’s largest travel organization), online publisher at Sanoma Media (the largest media company in the Benelux) and Director of Consulting as Unic (an Europe wide e-commerce strategy & implementation firm). In parallel to these activities he (fellow) founded two companies, eVentures Europe and vZine.
In 2011 he set-up the Ecommerce Foundation to foster global digital trade. From 2013 – 2017 he has been Director of Research & Advice at Thuiswinkel.org (the Dutch Ecommerce Association) and Ecommerce Europe (the European Ecommerce Association with 25.000+ members in 20 countries).
He now is Managing Director of the Global Anti Scam Alliance, whose mission is to prevent consumers worldwide from getting scammed and ScamAdviser.com, the global blacklist for malicious websites. He is also e-commerce professor at the TIO Business School.
Articles by Jorij
Activity
-
What happens when the Executives don't listen to their Fraud Managers? In the case of this one company, I can tell you it went badly. Read how…
What happens when the Executives don't listen to their Fraud Managers? In the case of this one company, I can tell you it went badly. Read how…
Liked by Jorij Abraham
-
Ik raakte gister 7500 euro kwijt. Door één simpel belletje: “Hallo, met uw bank je rekening wordt op dit moment….” “Hoe naief ben je Sam? - De bank…
Ik raakte gister 7500 euro kwijt. Door één simpel belletje: “Hallo, met uw bank je rekening wordt op dit moment….” “Hoe naief ben je Sam? - De bank…
Liked by Jorij Abraham
-
This panel is surely one of our best yet, a truly international analysis of what the global community must do to combat scams…
This panel is surely one of our best yet, a truly international analysis of what the global community must do to combat scams…
Liked by Jorij Abraham
Experience
Education
Publications
-
Book ShoppingTomorrow 2016, Werk aan de (web)winkel!
BBP Media
Het onderzoeks- en actieprogramma ShoppingTomorrow is geïnitieerd door Thuiswinkel.org, de belangenvereniging voor webwinkels, en wordt ondersteund door 24 branche- en belangenverenigingen, van de ANVR (reizen) tot en met het Verbond van Verzekeraars.
In 2015 hebben 400 experts verdeeld over 20 expertgroepen bluepapers opgeleverd waarin zij antwoorden geven op actuele uitdagingen en vraagstukken. Deze bluepapers zijn gebundeld in dit tweede ShoppingTomorrow-boek, waarmee de organisatie…Het onderzoeks- en actieprogramma ShoppingTomorrow is geïnitieerd door Thuiswinkel.org, de belangenvereniging voor webwinkels, en wordt ondersteund door 24 branche- en belangenverenigingen, van de ANVR (reizen) tot en met het Verbond van Verzekeraars.
In 2015 hebben 400 experts verdeeld over 20 expertgroepen bluepapers opgeleverd waarin zij antwoorden geven op actuele uitdagingen en vraagstukken. Deze bluepapers zijn gebundeld in dit tweede ShoppingTomorrow-boek, waarmee de organisatie Nederlandse bedrijven verder wil helpen door ze praktische handvatten aan te reiken. Op deze manier verbeteren we de concurrentiepositie van de Nederlandse retail en gaan we samen goed voorbereid de toekomst tegemoet.
"ShoppingTomorrow is een wezenlijk naslagwerk dat je niet mag missen om je klanten op de voet te volgen en de concurrentie een stap voor te blijven"
Floris Regouin, Head of Digital Marketing, Samsung
"Iedereen koopt online. En iedere ondernemer is zich inmiddels ook bewust van de kracht van online. De klant staat meer centraal dan ooit tevoren. ShoppingTomorrow inspireert en geeft handige adviezen hoe jij online én offline echt de kanse n kunt benutten"
Jeroen van Camp, Manager Bezorging, Coolblue
"Naast een toekomstvisie biedt ShoppingTomorrow ook een duidelijk en bruikbaar inzicht in de consumenten en organisaties van nu"
Joris Stigters, Manager Online Marketing, wehkamp.nl
"Dankzij ShoppingTomorrow bundelen honderden doorgewinterde professionals hun krachten om kennis te delen én om van elkaar te leren. Hun toewijding en plezier om samen de Nederlandse retail verder te helpen met e-commerce spat van de pagina's"
Manuel Buskop, Commercieel Directeur, BCC -
Marketingfacts Yearbook 2014-2015
Marketingfacts
-
Book - Product Information Management, Theory & Practice
Springer Publisher
The first in-depth book on Product Information Management. Presents cases from companies like Coca-Cola, Nikon, Thomas Cook, and more. Describes the offering of 11 Product Information Management solution providers in detail.
-
Online of offline? De combinatie vergroot de kans op succes
Franchise+
Online is geen bedreiging voor fysieke franchisewinkels, het is een kans. En een enkeling grijpt die kans ook met een omnichannel-aanpak, maar dat zijn er nog altijd te weinig stellen de deskundigen van het onderzoeksprogramma Shopping2020. “Het gaat niet om het franchiseconcept, het gaat om de consument.”
Other authorsSee publication -
Book ShoppingTomorrow
Thuiswinkel.org
What are the major technological developments in the customer journey? What influence will e-commerce giants such as Amazon, eBay and Alibaba have on the retail landscape? How can you reach and continue to reach future consumers? Answers to these, and many other, questions can be found in a new book called ShoppingTomorrow: Are you ready for the consumer of 2020?
Other authorsSee publication -
Logistics service providers investigated
Logistiek.nl
De overgrote meerderheid van de Nederlandse e-commerce bedrijven is tevreden over de dienstverlening van hun logistics service provider. Toekomstige logistieke uitdagingen zien de bedrijven vooral op het gebied van IT zichtbaarheid, het retourenbeheer en levertijdmanagement.
Other authorsSee publication -
Presentation - 100 Omnichannel Best Practices
Multichannel Event, Utrecht
Describes best practices in online, mobile, stores and the interaction between channels (online to store, mobile to store, store to online, etc.). How companies develop from single- to multichannel, crosschannel to omnichannel companies and how omnichannel organizations distinghuish themselves from others and how they manage multiple channels.
-
Article - Service providers investigated; How satisfied are online merchants with their service providers
Twinkle
An overview article of the three service provider studies done in 2012.
Other authorsSee publication -
Article - Online merchants critical about their payment service provider
The Paypers
Article discussing the customer satisfaction of online merchants with their PSP.
Other authorsSee publication -
Supplier Review - Logistical Service Providers
eCommerce Foundation
A research report that researches the customer satisfaction of eCommerce managers with their logistical service provider.
-
Supplier Review - Payment Service Provider
eCommerce Foundation
A research report that researches the customer satisfaction of eCommerce managers with their Payment Service Providers (PSP).
-
Report - eCommerce Benchmark & Specialty Stores
eCommerce Foundation
A research report that lists eCommerce Key Performance Indicators for specialty stores like conversion, average order value, number of FTE's, online growth, CPC, CPS, governance model, innovation focus, etcetera.
-
Report - eCommerce Benchmark & the Fashion Industry
eCommerce Foundation
A research report that lists eCommerce Key Performance Indicators for the fasion industry like conversion, average order value, number of FTE's, online growth, CPC, CPS, governance model, innovation focus, etcetera.
-
Supplier Review - Affiliate Networks
eCommerce Foundation
A research report that researches the customer satisfaction of eCommerce managers with their affiliate networks.
-
Report - eCommerce Benchmark - Key KPIs for eCommerce Managers
eCommerce Foundation
A research report that lists eCommerce Key Performance Indicators for wholesale, retail and production companies like conversion, average order value, number of FTE's, online growth, CPC, CPS, governance model, innovation focus, etcetera.
-
Article - Bye bye Bijenkorf.nl
Adforesult
Article discussing why Bijenkorf stopped it's eCommerce activities temporarely.
Other authors -
Article - The real performance of affiliate marketing
AdfoResult
Discusses the importance and impact of affiliate marketing.
Other authors -
Van Marketplace naar Marketspace
KPMG
-
The transformation of commerce
Nolan, Norton & Co.
Part of the Nolan, Norton & Co. Annual 2000.
-
Book - eCommerce Beyond the Hype
Ten Hagen Stam Uitgevers
Discusses different strategic issues: how do we design an e-strategy, what is the appropriate business design for the business we want to be in, and how do we balance distribution channel conflicts and synergy? The organizational questions: what is the appropriate governance structure for e-commerce, how do we improve the order fulfillment processes to meet e-commerce standards, and how do we prepare the organization for the rapid yet orderly implementation of e-changes? The conditional…
Discusses different strategic issues: how do we design an e-strategy, what is the appropriate business design for the business we want to be in, and how do we balance distribution channel conflicts and synergy? The organizational questions: what is the appropriate governance structure for e-commerce, how do we improve the order fulfillment processes to meet e-commerce standards, and how do we prepare the organization for the rapid yet orderly implementation of e-changes? The conditional questions, finally, relate to legal aspects, tax-related opportunities and obstacles, IT Architecture and integration possibilities, and ways to maximize customers' trust.
Other authors -
Research Memorandum - Electronic Commerce: changing the rules of competition
Nolan Norton Institute
Describes the impact of Internet on competition including the rise of new business designs.
-
Article - Management underestimates the set-up of an intranet
Automatiseringsgids
An intranet is more than a project. Management underestimates the impact an intranet has on an organisation.
-
Chapter - The costs of an intranet
Personal Computer Guide
Lists the costs of setting up and maintaining an Intranet.
-
Article - Value of intranet difficult to realize
Automatiseringsgids
The business value of intranets is difficult to realise. Sometimes the effects are even negative; paper usage peaks, efficiency increases are minimal.
-
The business value of an Intranet
Personal Computer Guide
An article about the business value of intranets from an IT, employee and management perspective.
-
Chapter - De business value of an intranet
Personal Computer Guide
Describes the business benefits of having an intranet from an end-user, ICT organisation and management perspective.
-
Book - The logistics of Intranet
Baan Institute - van Oorschot & Partners
Discusses the business value of intranets from three perspectives; the user, the IT organisation and the business manager.
-
Article - Benefits and costs of intranets
Windows Magazine
The impact of intranets on users, ICT organisations and management.
-
Article - Video on demand, the newest technotrend in cyberland
Nobiles, Magazine for students
Describes the rise (in the future) of video on demand and the fall of local video stores.
-
Article - Sex, lies & traffic jams
Nobiles, Magazine for students
A special about the internet describing it's impact, both business wise as well as private.
-
Business Case - Delivery Service Meekel
Graduate School of Management, University of Western Australia
A small and medium sized business case written together with Profl André Morkel based on my working experience in a catering firm, Meekel.
-
Chapter - The transformation of commerce
Nolan Norton Institute
The impact of internet of doing business including marketing, pricing, product design, branding, competition, distribution, value propositions and business design.
-
What can we learn from Silicon Valley
Thuiswinkel.org
Projects
-
Beeckestijn Business School (Postgraduate trainer)
- Present
Trainer at the Beeckestijn Business School Postgraduate course in Digital Marketing and E-Commerce.
-
Mycom (largest Dutch electronics retailer)
- Present
Led a redesign of the Mycom website with as goal to optimize the buying process and increase the conversion ratio of the already very well performing website. Focus lay on improving the multi-channel experience and improve up- and cross selling. For the later guided the merchandising selection process.
-
Chairman Expert Group Advertising 2020
-
Lead the expert group Responsible Advertising 2020 as part of the ShoppingTomorrow program. The goal of the expert group was to define what advertising will look like in 2020, what the impact will be on responsible advertising and which actions have to be taken to ensure responsible advertising in 2020.
-
Book ShoppingTomorrow 2015
-
What are the major technological developments in the customer journey? What influence will e-commerce giants such as Amazon, eBay and Alibaba have on the retail landscape? How can you reach and continue to reach future consumers? Answers to these, and many other, questions can be found in a new book called ShoppingTomorrow: Are you ready for the consumer of 2020?
Other creatorsSee project -
Chairman Expert group Packaging
As part of Shopping2020 guided the expert group Packaging to create chapter for the ShoppingTomorrow book. The chapter includes packaging trends, describes the packaging process and offers a concrete checklist on how to chose packaging material.
-
Shopping2020: Hoe shopt uw klant in 2020
Over Shopping2020
Het onderzoeksprogramma Shopping2020 heeft als doel om een toekomstvisie op de online verkoop van producten en diensten te ontwikkelen in een breed maatschappelijk perspectief. ‘Hoe shopt de consument online in 2020 en welke acties moeten worden ondernomen op nationaal, branche- en bedrijfsniveau opdat online ondernemend Nederland hierop succesvol in kan spelen?’ is de vraag die centraal staat in het Shopping2020-programma.
Circa 470 experts verdeeld over 19…Over Shopping2020
Het onderzoeksprogramma Shopping2020 heeft als doel om een toekomstvisie op de online verkoop van producten en diensten te ontwikkelen in een breed maatschappelijk perspectief. ‘Hoe shopt de consument online in 2020 en welke acties moeten worden ondernomen op nationaal, branche- en bedrijfsniveau opdat online ondernemend Nederland hierop succesvol in kan spelen?’ is de vraag die centraal staat in het Shopping2020-programma.
Circa 470 experts verdeeld over 19 expertgroepen zullen vanuit verschillende invalshoeken een bijdrage leveren aan het beantwoorden van deze vraag.
Rond de onderzoeksperiode worden drie congressen gehouden waarin tussentijdse resultaten worden gepresenteerd. De planning voor de congressen is als volgt:
Shopping Tomorrow - 13 juni 2013
Shopping Today - 26 september 2013
Shopping TIme - 25 november 2013
Shopping Together - 22 & 23 januari 2014Other creatorsSee project -
Blokker Holding (Bart Smit, Intertoys, Marskramer)
Supported Blokker Holding, a multi-brand retailer in further developing their multi-channel strategy for 3 retail brands (Bart Smit, Intertoys and Marskramer). Defined the functional scope for a new eCommerce platform including the related business processes.
-
Maxeda DIY
Helped Maxeda (a.o. Praxis, Brico) with further defining their eCommerce strategy, guided the requirements engineering process and ad interim managed the implementation process as project manager.
-
The Sting (European Fashion Retailer)
-
Helped define the scope for a new eCommerce platform including the business processes (content management, product information management) and ICT architecture (systems & high level interface design).
-
BeterBed Holding (International sleeping comfort retailer)
-
BeterBed Holding has more than 1.100 stores accros Europe. Guided the functional specification of two international brands: Beter Bed and Matratzen Concord. The new websites offers several multichannel features like store finder, showing the availability of a product in all stores, the option to save a proposal in a store and buy it online and visa versa. In addition guided the selection project for a Payment Service Provider. The new website of Beter Bed had a doubled conversion ratio straight…
BeterBed Holding has more than 1.100 stores accros Europe. Guided the functional specification of two international brands: Beter Bed and Matratzen Concord. The new websites offers several multichannel features like store finder, showing the availability of a product in all stores, the option to save a proposal in a store and buy it online and visa versa. In addition guided the selection project for a Payment Service Provider. The new website of Beter Bed had a doubled conversion ratio straight after launch. The second order came from a Blackberry mobile phone.
-
CRH (Nr. 1 Construction Material Wholesaler)
-
Led the scoping project for CRH to determine the overall eCommerce strategy and roadmap. In February 2012 Chairman on the two day management event of CRH.
-
Bugaboo (global A-brand stroller producer)
-
Further defined the high level eCommerce strategy set into a road map, functional requirements, IT architecture and project organization. With the team further defined the impact on logistics, finance, marketing, sales, product information, governance and legal.
-
Wegener (large consumer publisher)
Workshop leader on a three-day management event of Wegener. Also acted as eCommerce/online media specialist.
-
College Style (large fasion retailer)
-
Together with the board determined the eCommerce multichannel strategy of the company. Detailed the requirements and led the partner selection process.
-
Fabory (International Fastener Expert)
-
Fabory Group, is an international fastener retailer with 85+ branches in 14 countries and a 1,700-strong team of fastener experts. Advised the company on the formulation of their eBusiness strategy for the period 2011 - 2014.
-
Infinitas Learning (Largest European Education Publisher)
-
Lead the scoping project to determine the high level specifications for a new eCommerce platform for the 7 national subsidiaries of Infinitas Learnings including IT architecture and road map.
-
Warmteservice (50+ store retailer in heating equipment)
-
Lead the requirements engineering process at Warmteservice.nl. Included integration of Fredhopper (merchandising) allowing Warmteservice to improve its conversion ratio and tripled it's assortment.
Languages
-
English
Full professional proficiency
-
German
Professional working proficiency
-
Dutch
Native or bilingual proficiency
Recommendations received
58 people have recommended Jorij Join now to view
More activity by Jorij
Can't wait to meet colleagues 🤝 and friends at #eFraudGlobalForum taking place at RSA Conference next week. I am going to be talking about..…
Liked by Jorij Abraham
🌐 Join GASA Brazil's Rafael Fernandes at the next installment of the "Public Safety in Focus" project – 18ª Segurança Pública em Foco! 📅 Date: May…
Liked by Jorij Abraham
I got to meet this celebrity #scamranger in real life!!! Erin West can’t wait to continue to fight #onlinescams with you! #rsac2024 #efg2024 Scam…
Liked by Jorij Abraham
🎙️ Missed our latest podcast episode? Catch up now! In our recent episode, "What Australia is Doing Against Scams," we explored the innovative…
Liked by Jorij Abraham
🌍 Global Anti-Scam Summit (GASS) Europe 2024: Global Cyber Investigation Excellence - Law Enforcement Workshop 🚀 Join us for a morning of intense…
Liked by Jorij Abraham
I am pleased to share that the State of Scams in DACH 2023 report is out! We joined forces with Feedzai and Global Anti-Scam Alliance (GASA) to…
Liked by Jorij Abraham
🔎 🤝The State of Scams in DACH. Global Anti-Scam Alliance (GASA), PwC & Feedzai have joined forces to present this analysis of scams and their…
Liked by Jorij Abraham
People also viewed
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More