Export client survey (ECS)
Annual results from the Export Client Survey which measures the quality and impact of the Department for Business and Trade’s (DBT) export promotion services.
Documents
Details
The ECS comprises 2 annual surveys with the following aims:
- to track UK businesses’ perception of the quality of support and advice provided by DBT
- to provide a measure of reported impact on UK businesses after using a DBT service
- to understand what drives performance and how services can be improved over time
The Quality Survey (QS) is administered 3 months after a UK business has received the support from one of DBT’s export promotion services. Up to 6,000 UK businesses participate in this survey each year.
The Reported Impact Survey (RIS) is a follow-up from the QS and is administered 12 months after receiving the initial support. Around 2,500 UK businesses agree to be re-contacted and participate in this survey each year.
The survey fieldwork and analyses are commissioned externally and conducted by an independent market research company which specialises in business surveys. Participation in the surveys is voluntary and respondents are assured their anonymity is preserved.
Contact
Contact enquiries@trade.gov.uk if you require further information on the ECS.
Last updated 14 July 2023 + show all updates
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Eight additional reports (QS 2019-20, QS 2020-21, QS 2021-22, QS Technical; RIS 2018-19, RIS 2019-20, RIS 2020-21, RIS Technical) as well as the fieldwork questionnaires, have been added to this page. The text on this page has also been edited to reflect the survey aims.
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Report updated with corrections to figures in tables and charts. This includes a correction to the 'number of businesses supported' figures in chapter 1.3. Details of all corrections are on page 4 of the report.
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First published.