The customer’s role within the power sector is changing. Renewable integration requires a higher degree of real-time management of the power system, which has been made possible by digital technologies. New consumption patterns and an adaptation of customers’ behaviour is equally necessary to guarantee efficiency and security of supply. According to many experts, customers will play in the future a more active role in reacting to grid and market contingencies. However, this prediction does not seem to be materializing. Nowadays, only a limited number of customers has the possibility or show the willingness to play a more active role in the power system.
Do behavioural characteristics of customers hinder their engagement with electricity markets? Do customers have the necessary economic incentives to engage? Do current technologies or the existing legal and regulatory framework represent barriers to customer engagement?
In this online event, organised in the context of the OneNet project, we aim to answer these questions and explore the main barriers related to customer engagement in TSO-DSO flexibility markets. Key results of the ongoing analysis will be presented together with our early thinking on potential recommendations to overcome these barriers.
We will discuss all that together with three experts, who will represent different points of view and experiences.