aroma® Instore Modul

To prepare the picking process, aroma® creates pick lists containing the required articles and quantities. As a rule, these pick lists are created automatically - either time-controlled (e.g. every 2 hours) or depending on the number of orders received (e.g. as soon as more than 5 orders have been assigned to a store). Alternatively, a separate pick list can be created for each order. This is useful if a single order is always to be picked and packed completely before the next order takes its turn.

While processing a pick list, the store employee indicates whether the quantities are complete and if not, why not.

If not a single item is picked, all associated orders are rejected and the aroma® sourcing process attempts to find another store or warehouse that can fulfill those orders. Alternatively, orders can be rejected simply by clicking, e.g. if the store is currently understaffed or lacks packaging material.

After the goods have been picked for one or more orders, they have to be packed into packages per order. aroma® supports this by providing preconfigured lists of shipping service providers and package sizes. In addition, it is preset that all items are packed into one package, as experience shows that this will be the case most of the time. If necessary, the items can then be moved to additional packages with one click.
With the completion of the packing process, aroma® offers the possibility to produce certain documents such as the delivery bill or a return form and to announce the shipment electronically to the shipping service provider.

When the shipping service provider collects the parcels from the store, this is recorded in aroma®, triggering important follow-up processes. These include

• sending a shipping confirmation to the customer
• producing and sending the invoice document
• generating an invoice record that can be exported to an accounting system
• (in some Eastern European countries) reporting the invoice data to the tax authorities.

Ideally, packages are scanned or captured using the tablet or smartphone camera when they are handed over to the shipping service provider to avoid errors.

Click & Collect parcels arriving at a store must be recorded in aroma® so that the system informs the customer that the goods can now be collected.

As soon as the parcels are on their way to the store, they are displayed in the aroma® dialog system so that store employees can always see which deliveries they can still expect.

When the parcels arrive, they then only have to be checked off. Here, too, the use of a scanner or the camera is very helpful.

If a delivery consists of several packages, the customer is only informed when they have all arrived at the store so that they do not have to come several times.

When customers pick up their Click & Collect parcels at the store, this step will also be recorded in aroma®. Optionally, a pickup receipt can be produced on which the customers then sign, or what is signed directly on the mobile device.