Description of Change
This update is to notify you of a required update to on-premises Citrix License Server software.
Later this year, Cloud Software Group will begin requiring the collection of limited license telemetry data from Citrix on-premises products. This data will help you avoid license compliance issues and better enable us to respond to your needs.
The data collected will be limited to the telemetry data necessary to confirm license compliance and managed through the Citrix License Server. We have created documentation that details the new Licensing Telemetry program and the data elements being collected. This is available at https://docs.citrix.com/en-us/licensing/current-release/license-server/licensing-data-collection-programs.html#citrix-licensing-compliance.
What Customers Need To Do
Customers are required to update to the latest version of the Citrix License Server by March 31, 2023, and continue regular updates of license server software within six months of new license server releases. Deploying the new license server is straightforward and designed to not impact production or non-production systems. These releases are compatible with LTSR or CR deployments. The latest version is available for download here:
This release enables automatic license telemetry reporting to Citrix. For Citrix License Servers that are unable to connect to the internet, we also offer the option of manually reporting licensing telemetry data to Citrix. To enable manual reporting, please follow this process: https://support.citrix.com/article/CTX472950/how-to-manually-upload-telemetry-data-to-cis
If you are a fully cloud service customer without an on-premises License Server, this update does not apply to you and no action is required.
More Details
More details on this change can be found here: https://support.citrix.com/article/CTX477614/citrix-license-telemetry-faq
Obtaining Support on This Change
If you require technical assistance with this issue, please contact Citrix Technical Support. Contact details for Citrix Technical Support are available at https://www.citrix.com/support/open-a-support-case.
If you have questions, please reach out to your Citrix account representative or customer service for more details.