General Manager - The Everglades Hotel
Northern Ireland’s leading luxury hotel group, Hastings Hotels are seeking an experienced, confident, hospitality management professional for the position of General Manager of the 4-star Hastings Everglades Hotel. This role presents an excellent opportunity for a strong Deputy General Manager seeking to take their first step into Hotel General Management.
As General Manager you will ensure operations meet the venues target customer needs, ensuring employee satisfaction, focus on growing revenues and maximise financial performance. As General Manager, you will develop and implement strategies that deliver products and services to meet or exceed the needs and expectations of our customers and employees. You will enjoy delivering high end service and standards, whilst developing team skills and have proven track record of bringing out the best in people in line with our new staff recruit and retain strategy.
Building a loyal team and creating a good working culture amongst all employees is an important aspect of this role.
Reporting directly to the Managing Director, your daily direct reports will be Heads of Department and senior management colleagues at the property.
About the Property
The Everglades Hotel in Derry-Londonderry is a stylish first choice for visitors to Northern Ireland’s fascinating second city. With 64 deluxe bedrooms including three suites, every room has been tastefully furnished and decorated so you can maximum relaxation with minimum fuss.
Overlooking the River Foyle with views across to the hills of Donegal, this four-star destination provides a bright and comfortable welcome to Derry~Londonderry, the lively heritage and cultural centre of the North West. Located only a five-minute drive from the bustling, historic and dynamic City Centre, the Everglades Hotel is ideally located for exploring and experiencing everything this City has to offer.
About the role
Responsibility for the day-to-day management of the Everglades Hotel.
Accountability for financial management, planning, organising, and directing all hotel services.
Managing budgets and financial plans as well as controlling expenditure.
Managing heads of departments to coordinate and monitor the progress of business strategies in line with budgets and targets to increase revenue.
Responsibility for ensuring a highly customer focused environment is always maintained.
Ensuring the implementation and delivery of Hastings brand service strategy and brand initiatives with the objective of meeting or exceeding guests’ expectations.
Participate in the hiring, training and development, scheduling, interviewing, and disciplining of team members as and where required.
Liaising with and utilising the support of suppliers and other external contacts as appropriate.
Creating and effectively executing development plans for direct reports based on their individual strengths, development needs, and career aspirations to retain talent within the business.
Ensuring an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health & Safety, and other statutory requirements.
Maintaining and strengthening the Hotel’s commitment to having a well presented, well trained and efficient workforce that reflects its hospitality rating and in line with Hastings brand.
Ensure corporate policy and internal department procedures are always applied.
Promoting and represent the hotel and group at industry events.
Reviewing the hotels carbon footprint and working with the Managing Director and group GM’s to implement measure to reduce it.
Ability and willingness to work flexible hours including weekends, holidays and late nights in line with business demands.
Building and maintaining community relationships with local businesses, community groups and charities to maintain the properties support for the local community.
Duties are not limited to above, as we well know no two days in the world of hospitality are ever the same.
ABOUT YOU
The ability to be the leader and face of the Everglades Hotel.
Strong Deputy General experience (2/3 years) or previous GM experience within 4 star market.
Strong interpersonal, communication and presentation skills.
A result driven approach with the ability to meet/exceed deadlines.
A strong commercial awareness to achieve financial and profitable performance.
The ability to prioritise, plan, organise and demonstrate a strong attention to detail in all aspects of the role.
The ability to inspire others and engage professionally with people – customers, staff & students.
Excellent people management skills both for customers and team members.
A clear understanding of the sector and business management knowledge.
A genuine passion for providing a high-end service.
The ability to work and develop relationships with local businesses / charities and community groups.
Be a self-motivated and passionate individual.
What we will offer you:
Highly competitive salary offer for the successful candidate DOE
Performance related bonus
Relocation assistance, if required
Kingsbridge Diamond Club Membership
Access to wellness care
Employee discount throughout the group
Car allowance
On-going training and development courses and industry events
You must have:
Right to work in the UK. No visas will be offered for this position.
What you will need
Required criteria
- Previous senior management experience in Food and Beverage and Accommodation gained within a four star environment.
- Educated to third level standard
- Strong interpersonal, communication and presentation skills
- A results driven approach with the ability to meet/exceed deadlines
- A strong understanding of financial processes
- The ability to prioritise, plan, organise and demonstrate attention to detail
- The ability to inspire others and engage professionally with people
- Excellent people management skills
- Excellent sector and business management knowledge
Desired criteria
- Previous General Management experience within a four star environment
- A degree in Business Management or Hospitality
Professional skills you’ll need for this job opportunity
Customer Relationship Management
Developing Strategic Alliances
Managing Integrated Teams
Operations Management
Removing Obstacles for Teams
Reporting & Communication
Coaching and Mentoring
Budgeting and Forecasting
Legislative Compliance Skills
Monitoring and Reviewing
Hastings Hotels
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Our benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
Vacation, Paid time off
Retirement plan and/or pension
Employee development programs
Employee discounts
Cycle to work
Competitive salary
Event tickets
Preferential room rates
Family and friends rates
Discount on meals purchased
Discount on spa treatments or products
Long service recognition
Free meals during shifts
Free parking or Discounted parking
Employee Assistance Scheme
Wellbeing Scheme
Social Opportunities
Employee of the Month
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