Are you from Afghanistan and just arrived in Pakistan? Find more information for new arrivals here.
Important Announcement: From 29 February 2024 to 27 March 2024 UNHCR will be verifying the information of individuals who have approached our partners SHARP or SEHER for recording since 2021. For more information, click here.
Important Announcement: During Ramadan, the UNHCR Helpline will remain functional on following timings:
UNHCR Country Office Islamabad (+92 304 111 1437): Monday – Friday: 8:00 am to 5:00 pm (12:00-2:00 pm break on Friday) Saturday – Sunday: 10:00 am to 5:00 pm
UNHCR Sub-Office Peshawar (+92 300 858 5600), UNHCR Sub-Office Quetta (+92 331 111 0237):
Monday- Thursday 08:00 am -3:00 pm, Friday 08:00 am -12:00 pm
Wish you a blessed Ramadan
Following the Government of Pakistan’s announcement of a plan to deport undocumented Afghans, UNHCR is appealing to Pakistan to continue its protection of all vulnerable Afghans who have sought safety in Pakistan. UNHCR has offered its support to Pakistan in developing a mechanism to manage and register people in need of international protection on its territory and respond to particular vulnerabilities. UNHCR underscores that any refugee return must be voluntary without any pressure, to ensure protection for those seeking safety.
Do you need legal assistance? Find more information here.
Please be reminded to keep your documents with you at all times and to make copies of your documents as backup.
Unregistered Members of Registered Families recorded during DRIVE are reminded to visit the PCM center to confirm their family link with the Head of the household as soon as possible to allow for the issuance of the Family Information Certificate (FIC). The deadline is December 31, 2023. Find out more information on PCM centers here.
Please reach out to UNHCR Helplines if you require support, including psycho-social support. Find contact numbers here.
Please remember that all UNHCR services are free of charge. UNHCR’s only methods of communication are the email addresses, phone numbers and hotlines published on this site. If someone says they will give you assistance for money, these individuals DO NOT represent UNHCR.
Welcome to the Pakistan ‘HELP’ website page of UNHCR, the UN Refugee Agency. This page was created to provide useful information to individuals seeking support in Pakistan.
If you are seeking information from UNHCR in counties outside Pakistan, you can find this on the “HELP” pages of those countries, including the United States, Canada, Turkey, Australia, Afghanistan and others.
➡ Contact UNHCR and our Partners
➡ Information for new arrivals
UNHCR has made every effort to ensure the information contained on this site is accurate. Information will continue to be updated.