GP Practice survey

NHS City and Hackney Clinical Commissioning Group (CCG) is working in partnership with NHS Community Voice to ask local people what they think about local GP services. This information will help to inform City and Hackney CCG’s primary care strategy.

This survey should take about 5 minutes to complete.

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* 1. Do you consent to Healthwatch Hackney using your responses?

Yes

No (If no, go to end of survey)

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* 2. Where do you live (which London borough, or County)?

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* 3. Are you registered with a City and Hackney GP Practice?

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* 4. Who are you responding on behalf of?

Yourself

Someone else

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* 5. When did you last contact your GP practice, by telephone, online or face to face?

In the last month

In the last three months

More than three months ago but less than a year ago

More than a year ago

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* 6. What is good about your GP service?

Appointments system

Reception staff

The GPs

Nurses

Follow up care

Referrals

Other staff e.g health care assistant, social prescriber

Other (please specify)

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* 7. How important do you think each of the following are at a GP practice?

	Very important	Important	Not important	Not important at all
Being able to see your preferred GP/ nurse/ professional	Being able to see your preferred GP/ nurse/ professional Very important	Being able to see your preferred GP/ nurse/ professional Important	Being able to see your preferred GP/ nurse/ professional Not important	Being able to see your preferred GP/ nurse/ professional Not important at all
Availability of out-of-hours (weekend or evening) appointments	Availability of out-of-hours (weekend or evening) appointments Very important	Availability of out-of-hours (weekend or evening) appointments Important	Availability of out-of-hours (weekend or evening) appointments Not important	Availability of out-of-hours (weekend or evening) appointments Not important at all
Being able to book appointments online	Being able to book appointments online Very important	Being able to book appointments online Important	Being able to book appointments online Not important	Being able to book appointments online Not important at all
Having the option of telephone or online consultations	Having the option of telephone or online consultations Very important	Having the option of telephone or online consultations Important	Having the option of telephone or online consultations Not important	Having the option of telephone or online consultations Not important at all
Being able to see your test results online	Being able to see your test results online Very important	Being able to see your test results online Important	Being able to see your test results online Not important	Being able to see your test results online Not important at all
Being able to look at your medical records online	Being able to look at your medical records online Very important	Being able to look at your medical records online Important	Being able to look at your medical records online Not important	Being able to look at your medical records online Not important at all
Interpretation and advocacy services	Interpretation and advocacy services Very important	Interpretation and advocacy services Important	Interpretation and advocacy services Not important	Interpretation and advocacy services Not important at all
A choice of referral	A choice of referral Very important	A choice of referral Important	A choice of referral Not important	A choice of referral Not important at all

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* 8. Thinking about digital access to primary care, how do you feel about the following?

	I would do that as my preferred option whenever feasible	I would consider doing that under some circumstances, but it wouldn’t be my preferred option	I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	I wouldn’t do that, and I think it is a bad idea for it to exist at all
Booking GP appointments online or through an app	Booking GP appointments online or through an app I would do that as my preferred option whenever feasible	Booking GP appointments online or through an app I would consider doing that under some circumstances, but it wouldn’t be my preferred option	Booking GP appointments online or through an app I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	Booking GP appointments online or through an app I wouldn’t do that, and I think it is a bad idea for it to exist at all
Having an online or video consultation rather than seeing my GP face-to-face	Having an online or video consultation rather than seeing my GP face-to-face I would do that as my preferred option whenever feasible	Having an online or video consultation rather than seeing my GP face-to-face I would consider doing that under some circumstances, but it wouldn’t be my preferred option	Having an online or video consultation rather than seeing my GP face-to-face I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	Having an online or video consultation rather than seeing my GP face-to-face I wouldn’t do that, and I think it is a bad idea for it to exist at all
Accessing my medical records and test results online or via an app	Accessing my medical records and test results online or via an app I would do that as my preferred option whenever feasible	Accessing my medical records and test results online or via an app I would consider doing that under some circumstances, but it wouldn’t be my preferred option	Accessing my medical records and test results online or via an app I personally wouldn’t do that, but it’s good for the option to exist for people who want to use it	Accessing my medical records and test results online or via an app I wouldn’t do that, and I think it is a bad idea for it to exist at all

GP Practice survey

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NHS CV logo

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* 1. Do you consent to Healthwatch Hackney using your responses?

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* 2. Where do you live (which London borough, or County)?

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* 3. Are you registered with a City and Hackney GP Practice?

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* 4. Who are you responding on behalf of?

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* 5. When did you last contact your GP practice, by telephone, online or face to face?

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* 6. What is good about your GP service?

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* 7. How important do you think each of the following are at a GP practice?

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* 8. Thinking about digital access to primary care, how do you feel about the following?

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* 9. What could be improved about your GP service?

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* 10. What would excellent GP services look like in the future?

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* 11. If you have any further comments please write them below.

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* 12. Your age

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* 13. Your ethnicity

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* 14. Do you consider yourself to have a disability?

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* 15. Are you a carer?

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* 16. Do you have:

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* 17. Which of the following best describes you?

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* 18. Your gender

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* 19. Your religion