Abstract
The impact of digital technologies in manufacturing organizations has been felt for decades. Servitization processes themselves have developed from the traditional Product-Service Systems (PSS) toward new business models infused with digital technologies, paving the way to smart PSS. There is, however, a lack of understanding of how digital platforms (DP) can be leveraged for the offering of smart service offerings. In this paper, we highlight how the emergence of DP traces the evolution of PSS and highlight how a platform-based modular architecture can serve as the reference infrastructure for organizations to deliver smart and highly customized products and services. The architecture of the Transformer 4.0 platform is used to demonstrate how DP can serve as orchestrators for an ecosystem of digital twin-driven smart PSS.
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Acknowledgments
The project TRF4p0 - Transformer 4.0 leading to this work is co-financed by the European Regional Development Fund - ERDF, through COMPETE -Operational Program Competitiveness and Internationalization (POCI) and by the Foundation for Science and Technology under the MIT Portugal Program under POCI-01-0247-FEDER-045926.
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Silva, H., Soares, A.L. (2021). Digital Platforms as Enablers of Smart Product-Service Systems. In: Camarinha-Matos, L.M., Boucher, X., Afsarmanesh, H. (eds) Smart and Sustainable Collaborative Networks 4.0. PRO-VE 2021. IFIP Advances in Information and Communication Technology, vol 629. Springer, Cham. https://doi.org/10.1007/978-3-030-85969-5_47
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