Job summary
The Chief Operating Officer will provide compassionate and inclusive leadership for the Trust's five clinical divisions and our estates and facilities teams ensuring the delivery of safe, high quality care to those who use our services, their families and the communities in which they live alongside the delivery of agreed service and performance standards. The Chief Operating Officer will:
- lead the operational delivery of service, quality and performance standards;
- ensure our divisions engage in service redesign and pathway improvement;
- support the leadership and organisational development for our divisions in support of our Great Place to Work objective;
- ensure good use of financial resources;
- ensure the Trust meets emergency planning and winter preparedness expectations
Main duties of the job
The Chief Operating Officer will ensure that the Trust delivers national performance standards including access targets and play a full role in the Integrated Care System delivery arrangements. The postholder will also play an active part in the wider development of the Birmingham & Solihull Integrated Care System and in regional and national networks representing the work of the Trust to stakeholders including NHS England.
The Chief Operating Officer is a voting Executive Director and will therefore play a full role in the work of the Board in setting organisation strategy and culture and ensuring delivery.
Responsibilities include Operational Delivery, Service and Pathway Improvement, Leadership and Organisation Development, Equality and Inclusion, Use of Resources and Emergency Planning and Preparedness.
About us
We are one of the largest providers of community health services in England. With c. 4,800 colleagues and an income of £300m, we deliver over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities in Birmingham and across the West Midlands.
We provide services for children, young people and families including Birmingham Forward Steps early years partnership. We provide adult community services, community inpatient services, services for adults with learning disabilities, prison healthcare in Birmingham, the West Midlands Rehabilitation Centre and acute and community dental services including the Birmingham Dental Hospital.
The city we serve is one of the youngest in the country but we also support a growing population of older people. Birmingham is a city with a Black, Asian and minority ethnic majority population and we work with some of the most diverse and deprived communities in the country. A commitment to equality and inclusion and playing our part in tackling inequalities in health.
Building on our Fit for 2022 programme, you will join us as we are refreshing our strategy to reflect the task we have ahead of us in light of our "Best Care: Healthy Communities" vision. Ensuring we recover fully from COVID19, becoming truly digitally-enabled, providing first class early years support for children and families, delivering integrated care in communities working with GPs and, crucially, colleagues are all firmly on the agenda.
Job description
Job responsibilities
OPERATIONAL DELIVERY
- Lead the Trusts five clinical divisions and the estates and facilities division ensuring the effective delivery of quality, performance and operational standards across the range of services that we provide
- Ensure the delivery of the national performance standards expected of the Trust by NHS England including national access standards where these apply (e.g. 18 weeks RTT standards). Play a full part in Integrated Care System performance and delivery arrangements ensuring the Trust plays its part in ensuring the system delivers its targets
- Ensure the delivery of the contractual standards and performance indicators agreed between the Trust and our commissioners including the ICB, Birmingham City Council and NHS England
- Working with the Director of Nursing & Therapies and the Medical Director ensure the Trust delivers safe, high quality services to those who use our services, listening carefully to their feedback and acting on issues raised
- Play a full role with partners in improving urgent and emergency care pathways in the Birmingham and Solihull system including ensuring delivery of the 2 hour urgent community response standard.
SERVICE AND PATHWAY IMPROVEMENT
- Working closely with the Chief Transformation Officer support work with our partners in primary care, mental health and social care, to redesign of adult community services to establish effective integrated neighbourhood teams serving local populations of c. 50,000 people
- Working closely with the Chief Transformation Officer support the development of intermediate care services aligned to the citys five localities to provide effective, modern alternatives to acute admission and support for safe, early discharge
- Lead the Trusts input to the delivery of the Transforming Care Programme for Learning Disabilities including the development of our ambition to establish an accountable care model for adult learning disability services
- Working closely with the Director of Nursing & Therapies ensure the improvement of the Trusts community childrens services as part of the overall inter-agency work to deliver improved services for children in the city
- Ensure that the clinical divisions engage with our BCHC Improving 2gether quality improvement methodology making this part of the way our clinical teams work to deliver improvement.
LEADERSHIP AND ORGANISATION DEVELOPMENT
- Ensure the development of clinical leadership for our five clinical divisions based on a triumvirate approach and recognising the nature of the services within each of our divisions
- Ensure the professional and personal development of our divisional leadership teams so that they can lead their teams in a style consistent with the Trusts CORRI organisational values.
- Support the development of a leadership and managerial culture which is line with the Trusts vision and values and engages and empowers staff to be the best they can be whilst ensuring effective accountability for the delivery of outcomes for patients
- Working with the Director of Nursing & Therapies ensure that the Trust actively seeks and responds to feedback from patients about our services, engaging service users and their families in the future development of pathways of care.
EQUALITY AND INCLUSION
- Ensure that the Trusts clinical divisions and the estates and facilities teams play a full role in the delivery of the Trusts Healthy Communities strategy and its four workstreams:
- Health Inequalities:
- Workforce Equality;
- Service Equality;
- Community Engagement
- Lead the delivery of the Trusts commitment to become a truly inclusive organisation as it relates to the Chief Operating Officers direct reports and the wider divisional leadership teams
- Promote an open and inclusive culture within our divisional teams ensuring that issues or equality and diversity are embedded within our approach and that colleagues are support to raise concerns and issues openly
USE OF RESOURCES
- Ensure that the Trusts clinical divisions deliver their financial objectives including living with budget, identifying and delivery cost improvement programmes and keeping expenditure on agency staff to the minimum needed to ensure safe care
- Working closely with other Executive Team colleagues and especially the Chief Financial Officer ensure that the Trusts clinical divisions make effective use of their estate and use IM&T to support the delivery of safe and productive care
- Ensure that the clinical divisions participate fully in the Trusts approach to workforce planning to shape our future workforce and fill vacancies across our teams
EMERGENCY PLANNING AND PREPAREDNESS
- Ensure the Trust fully meets its Emergency Planning and Preparedness responsibilities including ensuring the organisation is fully prepared in the event of a major incident
- Ensure the effective operational of operational and executive on-call arrangements
- Lead the Trusts preparations for Winter ensuring that our services are fully resilient and that we play a full role in the wider health and social care systems preparations for the winter period
Job description
Job responsibilities
OPERATIONAL DELIVERY
- Lead the Trusts five clinical divisions and the estates and facilities division ensuring the effective delivery of quality, performance and operational standards across the range of services that we provide
- Ensure the delivery of the national performance standards expected of the Trust by NHS England including national access standards where these apply (e.g. 18 weeks RTT standards). Play a full part in Integrated Care System performance and delivery arrangements ensuring the Trust plays its part in ensuring the system delivers its targets
- Ensure the delivery of the contractual standards and performance indicators agreed between the Trust and our commissioners including the ICB, Birmingham City Council and NHS England
- Working with the Director of Nursing & Therapies and the Medical Director ensure the Trust delivers safe, high quality services to those who use our services, listening carefully to their feedback and acting on issues raised
- Play a full role with partners in improving urgent and emergency care pathways in the Birmingham and Solihull system including ensuring delivery of the 2 hour urgent community response standard.
SERVICE AND PATHWAY IMPROVEMENT
- Working closely with the Chief Transformation Officer support work with our partners in primary care, mental health and social care, to redesign of adult community services to establish effective integrated neighbourhood teams serving local populations of c. 50,000 people
- Working closely with the Chief Transformation Officer support the development of intermediate care services aligned to the citys five localities to provide effective, modern alternatives to acute admission and support for safe, early discharge
- Lead the Trusts input to the delivery of the Transforming Care Programme for Learning Disabilities including the development of our ambition to establish an accountable care model for adult learning disability services
- Working closely with the Director of Nursing & Therapies ensure the improvement of the Trusts community childrens services as part of the overall inter-agency work to deliver improved services for children in the city
- Ensure that the clinical divisions engage with our BCHC Improving 2gether quality improvement methodology making this part of the way our clinical teams work to deliver improvement.
LEADERSHIP AND ORGANISATION DEVELOPMENT
- Ensure the development of clinical leadership for our five clinical divisions based on a triumvirate approach and recognising the nature of the services within each of our divisions
- Ensure the professional and personal development of our divisional leadership teams so that they can lead their teams in a style consistent with the Trusts CORRI organisational values.
- Support the development of a leadership and managerial culture which is line with the Trusts vision and values and engages and empowers staff to be the best they can be whilst ensuring effective accountability for the delivery of outcomes for patients
- Working with the Director of Nursing & Therapies ensure that the Trust actively seeks and responds to feedback from patients about our services, engaging service users and their families in the future development of pathways of care.
EQUALITY AND INCLUSION
- Ensure that the Trusts clinical divisions and the estates and facilities teams play a full role in the delivery of the Trusts Healthy Communities strategy and its four workstreams:
- Health Inequalities:
- Workforce Equality;
- Service Equality;
- Community Engagement
- Lead the delivery of the Trusts commitment to become a truly inclusive organisation as it relates to the Chief Operating Officers direct reports and the wider divisional leadership teams
- Promote an open and inclusive culture within our divisional teams ensuring that issues or equality and diversity are embedded within our approach and that colleagues are support to raise concerns and issues openly
USE OF RESOURCES
- Ensure that the Trusts clinical divisions deliver their financial objectives including living with budget, identifying and delivery cost improvement programmes and keeping expenditure on agency staff to the minimum needed to ensure safe care
- Working closely with other Executive Team colleagues and especially the Chief Financial Officer ensure that the Trusts clinical divisions make effective use of their estate and use IM&T to support the delivery of safe and productive care
- Ensure that the clinical divisions participate fully in the Trusts approach to workforce planning to shape our future workforce and fill vacancies across our teams
EMERGENCY PLANNING AND PREPAREDNESS
- Ensure the Trust fully meets its Emergency Planning and Preparedness responsibilities including ensuring the organisation is fully prepared in the event of a major incident
- Ensure the effective operational of operational and executive on-call arrangements
- Lead the Trusts preparations for Winter ensuring that our services are fully resilient and that we play a full role in the wider health and social care systems preparations for the winter period
Person Specification
Qualifications/Training
Essential
- Educated to first degree level. Ideally with qualification at Masters level, equivalent professional qualification or senior leadership experience.
- Ongoing personal and professional development
- Ongoing management and/or leadership development
Experience
Essential
- Experience of senior leadership role within an NHS organisation - at or just below board level and encompassing significant operational delivery responsibility.
- Experience of leading operational teams to successfully deliver quality and performance standards.
- Experience of management of significant financial resources including successful delivery of services within agreed budgets including annual cost improvement programmes
- Extensive experience of working with clinicians and multi-professional teams to deliver service improvement and service redesign.
- Experience of supporting and developing leaders to achieve through an engaged and empowered approach.
- Experience of working alongside or with Board members
- Experience of leading successful large scale change programme involving a range of staff and external stakeholders.
- Experience of working across organisations to and/or experience of working across different sections of a larger organisation to deliver improvements for patients.
- Experience of involving patients, services users and their families in the development of service improvements.
Skills/Knowledge
Essential
- An understanding of current national policy as it relates to the development of community health and social care services.
- A commitment to developing integrated care that supports people to live well in their communities
- Emotional intelligence and stamina necessary to achieve goals in a complex environment
- Ability to inspire multi-disciplinary teams to deliver improvements to services for our patients.
- High level influencing and inter-personal skills including an ability to work with partners from across the health and social care system.
- High level communication skills including the ability to communication effectively to different groups of staff and stakeholders and to analyse and present complex information to board colleagues.
- Good understanding of approaches to risk identification and mitigation.
- An understanding of how to work effectively with teams across a wide geography and a wide range of locations.
- High levels of numeracy and literacy.
Personal qualities
Essential
- An ability to build excellent relations with a wide range of internal and external stakeholders and partners, engendering trust and confidence.
- Resilient and tenacious
- Ability to cope with rapid and sustained change and competing demands, managing priorities within tight deadlines.
- Ability to convey sensitive information in a tactful and sensitive manner.
- Innovative and imaginative.
- Show a strong sense of personal integrity.
Person Specification
Qualifications/Training
Essential
- Educated to first degree level. Ideally with qualification at Masters level, equivalent professional qualification or senior leadership experience.
- Ongoing personal and professional development
- Ongoing management and/or leadership development
Experience
Essential
- Experience of senior leadership role within an NHS organisation - at or just below board level and encompassing significant operational delivery responsibility.
- Experience of leading operational teams to successfully deliver quality and performance standards.
- Experience of management of significant financial resources including successful delivery of services within agreed budgets including annual cost improvement programmes
- Extensive experience of working with clinicians and multi-professional teams to deliver service improvement and service redesign.
- Experience of supporting and developing leaders to achieve through an engaged and empowered approach.
- Experience of working alongside or with Board members
- Experience of leading successful large scale change programme involving a range of staff and external stakeholders.
- Experience of working across organisations to and/or experience of working across different sections of a larger organisation to deliver improvements for patients.
- Experience of involving patients, services users and their families in the development of service improvements.
Skills/Knowledge
Essential
- An understanding of current national policy as it relates to the development of community health and social care services.
- A commitment to developing integrated care that supports people to live well in their communities
- Emotional intelligence and stamina necessary to achieve goals in a complex environment
- Ability to inspire multi-disciplinary teams to deliver improvements to services for our patients.
- High level influencing and inter-personal skills including an ability to work with partners from across the health and social care system.
- High level communication skills including the ability to communication effectively to different groups of staff and stakeholders and to analyse and present complex information to board colleagues.
- Good understanding of approaches to risk identification and mitigation.
- An understanding of how to work effectively with teams across a wide geography and a wide range of locations.
- High levels of numeracy and literacy.
Personal qualities
Essential
- An ability to build excellent relations with a wide range of internal and external stakeholders and partners, engendering trust and confidence.
- Resilient and tenacious
- Ability to cope with rapid and sustained change and competing demands, managing priorities within tight deadlines.
- Ability to convey sensitive information in a tactful and sensitive manner.
- Innovative and imaginative.
- Show a strong sense of personal integrity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
