Giant Food 4+

Good not great

I mostly use this for curbside pickup but also a few times for delivery. I really like being able to add things to my cart when I think of them, then finish the order when I'm ready to pick up. I really like the Past Purchases listings. My store is quite fast about bringing out my groceries after I arrive.

I still don't like this app as well as the old Peapod app it replaced. This one still can't do substitutes. The feature is there but it never actually shows me the offered substitute item like Peapod did. It feels like this was designed first as a tool for in store shopping, with on line ordering tacked in. There is an awful lot of clutter for features I never need or use. So, the in store shoppers are complaining because this combined function app isn't as clean and easy to use as its predecessor because of the extra clutter and the on-line shoppers are complaining because it's not as clean and easy to use as Peapod. Why did they ever decide to combine them?

Developer Response ,

Thank you for providing your valuable feedback! We have shared this with our development team. Please reach out to us at 1-888-469-4426 if you have other suggestions.

Bring Back the Old App

I have religiously shopped at Giant for two and a half years using the old version of this app and it was wonderful. If I had one complaint about it it would be that the items you selected appeared on your shopping list in the order you selected them instead of by their location in the store. Still, all in all an easy to use and very convenient app.

Fast forward to 10 days ago...I can’t make heads or tails of what’s happened. You clip coupons but the items don’t appear on your shopping list. You search the weekly ad and when you tap on something to add it to your list, it brings up every single variation of that item available in the store (like all six degrees of pulp Tropicana orange juice offers) and when you select what you want it ends up in your shopping cart instead of on your list. Sometimes if you tap on something, like ground beef, a message appears that says there was a problem finding related products; I don’t want related products I want ground beef and I can’t even add THAT to my shopping list OR to the shopping cart. I have to make a paper and pencil list to go to the store tomorrow because I can’t figure out the changes to this app...and I have a college degree. If I weren’t moving away I’d be shopping for a different grocery store.

Developer Response ,

Thank you for providing your feedback. We have shared your comments with our app development team. If you would like navigational assistance with a live agent, please give us a call at 888-469-4426.

New Update

The new update version is very busy! I just want to go straight to my coupons and shopping list when I shop in store. Now I have to scroll and look for the coupons and shopping list. I feel this new update is catered more to the people that order online or for pickup. I feel that my in store experience is ruined. The shopping list is a nightmare. Before I used to be able to just type eggs and it would put eggs. Now when I type eggs I have to actually pick a specific brand of eggs to add to my list it’s just an added step for me. I would like for in store past purchases to be included as well with the past purchases. It might help me make my list making a little easier. Overall I think the app is just too overwhelming and busy right now. The home section is just too much! I prefer the original home that they used to have. The only thing I like about the app is the new scan feature. I like to be able to check prices in store because sometimes hang tags aren’t current.