FTE EMEA / Ancillary & Retailing 11-13 June 2O24, Dublin

Schedule at a glance

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Use our colour key to quickly locate sessions/information matching your area of interest. For full details on each session, please click to visit the associated conference page.

Suited to all participants FTE EMEA FTE Ancillary & Retailing Networking Social Events & Awards Private Meetings


Please note, the agenda is still being curated, and is therefore subject to change.

Tuesday 11th June 2024
STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine
Wednesday 12th June 2024

09:00-09:30

Opening Keynote Session

Speakers:
Daniel Coleman, Future Travel Experience
Dr. Joe Leader, APEX/IFSA
Anko van der Werff, SAS

09:30-10:30

The FTE Future Differentiation & Business Models Think Tank Live

Speakers:
Rohit Talwar, Fast Future
Steven Greenway, flyadeal
Tero Taskila, BEOND
Sammy Patel, Vantage Airport Group
Guðmundur Daði Rúnarsson, Keflavik Airport
Martin Jones, CAVU

10:30-11:30

Coffee and networking

11:30-12:00

FTE EMEA INNOVATE AWARDS Pitch Session: “Best Customer Centric Proposition” from a supplier of any size

Judges:
Kevin Kleist, Southwest Airlines
Linda Schucroft, King Salman International Airport
Rohit Talwar, Fast Future

12:00-13:00

How can we take CX experiences involving the airport, baggage & inflight to the next level for tomorrow’s customer?

Speakers:
Andrew Price, Opermium
Jennifer Schwierzke, United Airlines
Nick Woods, MAG
Kevin Kleist, Southwest Airlines

11:30-13:00

Transformational Airline Retailing Case Studies

Speakers:
Eric Leopold, Threedot
Ricard Vilà, LATAM Airlines
Dr Jost Daft, Lufthansa Group

11:30-12:00

Special Airport Keynote

Speakers:
Arthur Reijnhart, Royal Schiphol Group

12:00-13:00

The space race: How do travel retail stakeholders create more revenues from less space and resource?

Speakers:
Ross Falconer, Future Travel Experience
Gerald Ong, Hamad International Airport
Andrew Harrison, WHSmith
Arthur Reijnhart, Royal Schiphol Group
Carlos Ruiz, Cincinnati / Northern Kentucky International Airport

12:00-13:00

Interactive Workshop: Developing Resilient Airports – Inspiration from Academia

13:15-14:15

Startup pitch session

Pitches from:

Cielo
Emu Analytics
InterLnkd
LiFE in the Air
Shabstec Limited
UCPlaces

13:00-14:30

Lunch and networking in the exhibition hall

14:30-15:30

What are the new technologies and approaches, that can make a transformational difference to the ways air transport stakeholders will operate in the future?

Speakers:
Darin Juby, Future Travel Experience
Harvey Tate, International Airlines Group (IAG)
Dennis van Kleef, Royal Schiphol Group
Wopke Dost, nlmtd

14:30-15:30

The AI Travel Retailing Symposium

Speakers:
Glenn Morgan, Threedot
Swapnal Chouhan, Munich Airport
Niels Colemont, FLYR
Georg Haraldsson, PLAY Airlines

14:30-15:30

New approaches to better serving, and supporting passengers, when they need us most

Details to be announced soon

14:30-15:30

Interactive Workshop - Building Innovation Culture: Unlocking faster digital change in airports

Speakers:
James Lemon, Stripe
Jamie Heaslip, Stripe & International Rugby Legend

15:30-16:30

Coffee and networking in the exhibition hall

16:30-17:30

Closing Leaders Keynote Session

Speakers:
Jamie Heaslip, Stripe & International Rugby Legend
Annalisa Gigante, International Airlines Group (IAG)
Adrian Dunne, Aer Lingus

17:30-18:45

Networking Reception & FTE and APEX Awards Ceremonies

Networking Reception Sponsored By:


Thursday 13th June 2024
STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine

09:00-09:30

Opening Keynote

Speakers:
Steven Greenway, flyadeal

09:30-10:30

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airline Initiative category

Judges:
Kevin Kleist, Southwest Airlines
Linda Schucroft, King Salman International Airport
Rohit Talwar, Fast Future

09:30-10:30

Innovative Case studies to drive ancillary success Part 2

Speakers:
Ross Falconer, Future Travel Experience
Seyda Tartar, SunExpress
Bill McKimm, eSIM Go
Juliana Ramirez, Flair Airlines
Ella Alkalay Schreiber, Hopper

09:30-10:30

Unleashing Innovative Airport Strategies for customer and commercial Excellence

Speakers:
Martijn Steur, Kinetic Consultancy
Mammen Tharakan, King Salman International Airport
Ahmet Er, İGA İstanbul Airport
Dilanur Çetinalp, İGA İstanbul Airport

10:30-11:30

Coffee and networking in the exhibition hall

11:30-11:50

Special Segment

Speakers:
Melanie Harris, United Airlines

11:50-12:45

Distribution & Personalisation Innovation

Details to be announced soon

11:50-12:45

New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors

Speakers:
Daniel Coleman, Future Travel Experience
Linda Schucroft, King Salman International Airport
Gregory Owens, X (formerly Twitter)
Dr. Joe Leader, APEX/IFSA

11:50-12:45

The FTE EMEA/Ancillary & Retailing Digital Identity Symposium

Speakers:
Andrew Price, Opermium
Harvey Tate, International Airlines Group (IAG)
Ursula Silling, Branchspace
Giovanni Gennaro, Aeroporti di Roma
Bill Carleton, NEC Corporation of America

12:45-13:45

Lunch break on the exhibition floor

14:05-15:00

FTE EMEA INNOVATE AWARDS Pitch Session: Most Innovative Airport Initiative category

Judges:
Kevin Kleist, Southwest Airlines
Linda Schucroft, King Salman International Airport
Rohit Talwar, Fast Future

14:05-15:00

How do we better optimise and evolve commercial offerings and remove friction for passengers and stakeholders?

Speakers:
Daniel Coleman, Future Travel Experience
Adrian Keating, PLAY Airlines
Jennifer Koontz, Enterprise Mobility
Carlos Ruiz, Cincinnati / Northern Kentucky International Airport

15:00-15:45

Coffee break in the expo hall

15:45-16:45

Innovative approaches to better drive industry transformation ambitions and protect the planet

Speakers:
Ryan Ghee, Future Travel Experience
Mark Breen, Oneiros Aerospace
Holly Boyd-Boland, Virgin Atlantic
Andrea Carroll, daa
Karin Gylin, Swedavia

15:45-16:45

The FTE APEX Lounge Innovation Summit

Speakers:
Dr. Joe Leader, APEX/IFSA
Martin Thomas, IAG Airports
Gerald Ong, Hamad International Airport
Alex McEvoy, Aer Lingus

15:45–16:45

Innovative Case studies to drive ancillary success Part 1

Details to be announced soon

16:45-17:15

Closing Keynote, FTE Innovate Awards Ceremony & Farewell Drink

We culminate two days of learning, networking, and inspiration, by inviting all attendees to relax and enjoy a ‘farewell’ drink while taking in one final fantastic keynote. During those two days audience members will have heard from industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation colleagues. Join us as we see the region’s largest and most respected innovation competition come to a close, where those all-important audience votes will be tallied, and we will announce and celebrate our FTE Innovate Awards winners.