Lenny Lim
The app actually works pretty well for me. So far the bikes have unlocked flawlessly, and I've been able to return them without any issues. I'd prob write a more comprehensive review elsewhere. One thing to watch out for: if you buy a ride pass, auto renew is turned ON by default. Go to your profile, tap "Credits", click on the pass, to turn off auto renew. I took away one star because I feel that making it auto renew by default and making it hard to find to turn off scummy.
10 people found this review helpful
Hi Lenny Lim, thank you for your feedback. We are continuously working on to make your experience better. Hope to have you cycle with us again soon -st.
A Google user
The tires are extremely hard, there was no docket to put phone for navigation, or even bell to warn pedestrian when they were almost running into a bicyclist. Lack of availability in all area, charges for being parked at some place so the bike won't get stolen. It's really not a tourist-bike-rental friendly. I don't even think they'll refund my money back. Really poor design, unlike the ones in Europe are MUCH better!
11 people found this review helpful
Theresa Leong
Used this for a few times with no issue. However, today, I tried to unlock a bicycle using the app. The app said it was unlocked but the bicycle was still locked. I could not report the issue right away and had to end trip. As I was rushing off, I left the area on foot and just ended trip. While walking back, I found the Report Issue button which was only available after I reopened the app. This button should be made available during the trip itself. Needless to say, I wasted $1 on that bicycle
3 people found this review helpful
Hi Theresa, we apologise for the difficulties you experienced with us. If you would like some assistance or additional information, please contact us via support@anywheel.sg and we will be happy to help you further -st.